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Shipping & Returns

Shipping Costs

We ship based on weight so these prices are an estimate of shipping costs only.

0 - 500g = $8.25

500g to 3Kg = $13.45

3Kg to 5Kg = $14.99

5Kg to 15Kg = $15.99

Orders over 15Kg will be quoted

Return Policy

REFUNDS

If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

GOODS DAMAGED IN TRANSIT

If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

METHOD OF REFUNDS

Mosaictiles.com.au  will refund to your nominated Bank Account or Credit Card

HOW TO MAKE A RETURN

All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

RETURNS INFORMATION

Please provide us with the information outlined below. This information must accompany all returns.

  • Personal Details
  • Name:
  • Company:
  • Street Address:
  • Town/Suburb:
  • State:
  • Postcode:
  • Country:
  • Email Address:
  • Contact Phone: (_____)________________
  • Preferred Contact Time:
  • Product Details
  • Returned Item:
  • Code # :
  • Receipt # :
  • Order Date:
  • Reason for return:
  • What would you like us to do?
  • a. Replace with another of the same product
  • b. Refund

 

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